Frequently Asked Questions

1. How can I track my order?

Once your order is dispatched, you will receive an email to track this delivery. You can then visit the link provided in the email and track your order using the tracking number given.

2. What happens if I am not home to receive my parcel?

If you are not home to accept delivery of your order, the Courier or Australia post will leave a card to organise a re-delivery or advise further instructions for collection. We cannot organise re-delivery of this parcel. You will need to contact the appropriate courier to arrange this delivery.
TNT Express – 13 11 50
Couriers Please – 1300 361 000
Australia Post – 13 76 78

3. How can I exchange my order?

Your Packing slip includes instructions to return your order. If this is not clear, please visit our Returns & Exchanges page and download the Returns and Exchanges Application Form following the instructions.

PLEASE NOTE: Personalised or Customised product cannot be exchanged.

Any further enquiries please email our Customer Service team.

4. How long will my order take?

Once any order is placed online, we will aim to have it dispatched within 2 business days, with the exception of customised/personalised orders that may incur an additional 7-10 business days.

Please see below the estimated delivery time frames for all orders to -

Within Australia

Metro 3–5 days
Rural 3–5 days

International

New Zealand 7–10 days

Please note that these are indicative figures only and are based on business days from the time your order is confirmed.

5. What size will I need?

Please refer to the size charts on the product pages which will assist in deciding on the right size for you.

These will assist your purchase but please consider whether or not you prefer a tight or loose fit.

6. Can I pick up in store or from the warehouse?

Unfortunately we do not have any physical stores to visit as we are an online retailer only. We currently do not have the facilities to allow for collection from our warehouse for any orders.

7. Will I need to pay customs?

All of our delivery charges are calculated during the order process. Therefore, you will be responsible for any local duties payable on the receipt of your order should they be levied by the country of importation. Items delivered via International Courier are more likely to have Custom and VAT, GST or local taxes and charges levied by the importing country.

8. Can I amend or add to my order once it has been completed online?

No, unfortunately we cannot make any changes to an order once it has been completed online.

9. Do you use Express post?

We do use Couriers Please, TNT Express and Australia post. However, please note that we do not ship same day orders.  Although we try to prioritise all orders, we strictly cannot fast track any deliveries.

10. If stock is unavailable, how can I know when new stock will be available?

We aim to refill out of stock products at the end of every month. If our suppliers have stock available product will be replenished. But unfortunately we cannot 100% guarantee that suppliers will have stock available.

If you have any product availability enquires please email our Customer Service team.

11. Careers at the Lions Shop

Looking for a career in AFL Retail? Think you have what it takes to delivery ultimate customer service? The Lions Shop want you!

Match Day Staff

Each season the Lions Shop are seeking enthusiastic and confident sales staff to assist servicing customers on match days. The Brisbane Lions have 11 Match Day's per season plus the opportunity for additional shifts throughout the season.

Key Roles:

  • Servicing customer
  • Cash Handling
  • Merchandising
  • Point of Sale Control
  • Shop Cleanliness
  • Working with large crowds

Minimum requirements:

  • Previous employment within the Retail industry
  • Cash handling skills
  • High standards in customer service
  • Can work well in teams
  • Initiative
  • Merchandising skills

If this is you, please e-mail your cover letter and resume to: shop@lions.com.au or drop in and see us at Gate 2 @ the Gabba.

12. How to get to us

The Lions Shop is located at Gate 2 at the Gabba. Due to the one way streets it can be difficult to find your way into our shop. Please find below directions on how to access the car park outside our shop.

Location map

If you need help with directions, feel free to contact us on (07) 3335 1712

13. Lions Shop Trading Hours

Lions Shop:
Monday - Friday 9AM - 5PM
Saturday 9AM - 2PM
Game Day 9AM - 30min after final Siren
Sunday CLOSED
Public Holidays CLOSED

Outlets: (April - August)
Game Day Gates open - Final Siren

Brisbane Lions

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